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Terms & Conditions of Sales


La Grange - Wellness Guest House


While waiting for the pleasure of welcoming you to La Grange, it is good to remind you of a few rules specific to our guest house.

All customers of our guest rooms must accept these internal regulations and general conditions of sale, essential to the proper functioning of the establishment, whether it concerns safety rules, decency or Belgian laws.

Our guesthouse La Grange is not a hotel, nor a public place. It is a private place. The public therefore cannot access it freely. You cannot bring your family or friends there even if you rent the room.


GENERAL CONDITIONS FOR RENTAL OF THE ESTABLISHMENT


ARTICLE 1 : GENERAL PROVISIONS

The reservation is agreed with the lessor: Mrs. Sylvie Françoise Lenoir, 09/19/1979 – La Grange Bed and Breakfast

  • Address (of the lessor): rue aux raines, 29 4537 Verlaine
  • Phone : 0032485/35.61.33
  • Email address: lagrangebalneo@gmail.com
  • Bank account (of the lessor): BE50 0689 0894 7318
  • BCE / VAT number (if applicable): BE0649659775


The contract is a tourist rental contract (or: seasonal rental lease). The rental period constitutes an essential condition without which the contract would not have been concluded. The tenant cannot establish his main residence in the rented building.


The establishment includes 1 accommodation(s) for a respective capacity of 2 people.

Accommodation details: La Grange, Bed and Breakfast located at rue aux raines, 29 in 4537 Verlaine


The tenant is required to respect the maximum capacity announced in the rental. Any breach of this clause may result in the immediate termination of this contract, at the tenant's expense, the rental amount remaining definitively acquired by the lessor.

The tenant must arrive on the specified day and at the times indicated. In the event of late or delayed arrival, the tenant must notify the lessor.


Your arrival

Our wish is to welcome you in the best conditions. We therefore invite you to schedule your arrival from 4:00 p.m.

Access to the building: Upon arrival, you will receive a set of keys including 1 key to the entrance door of the room (in case of loss of the keys, an amount of €50 will be requested).


Departures

Departures are no later than 12:00 p.m.


ARTICLE 2 : TERMS OF CONCLUSION OF THE CONTRACT


Full prepayment


The rental is effective upon payment of the price of the stay (100% of the amount):

  • is collected by the secure payment system (Stripe) when booking online;

  • either to be paid to the lessor's bank account number within 5 days following receipt of the electronic booking confirmation (voucher).


ARTICLE 3 : SOLIDARITY

In the event of multiple tenants, the person who made the reservation is liable for the debts and claims of all tenants.


ARTICLE 4 : LATE PAYMENT

If the lessor does not receive the payments within the specified time, he may cancel the rental by registered letter or email within 5 days following the date scheduled for payments.

This clause does not apply to late bookings.


ARTICLE 5 : CANCELLATIONS – EARLY DEPARTURE – NO-SHOW

Cancellation by the tenant

Any cancellation must be notified by registered letter or email and addressed to the lessor.

The cancellation conditions determined in the electronic order form (voucher) apply.


In the event of force majeure (or act of God) for either party:

  • The date of execution of the contract will be postponed to a later date to be agreed between the parties (voucher for an amount equivalent to that of the reservation to be deducted from a future stay).

If no agreement can be reached within a period of 18 months, the amounts paid will be fully refunded to the tenant.

  • The contract is cancelled by agreement between the two parties and all amounts already received by the lessor are reimbursed to the tenant.


Cancellation by the lessor

Any cancellation must be notified by registered letter or email and addressed to the tenant.

The cancellation conditions determined in the electronic order form (voucher) apply.


In the event of force majeure (or act of God) for either party:

  • The date of execution of the contract will be postponed to a later date to be agreed between the parties (voucher for an amount equivalent to that of the reservation to be deducted from a future stay).

If no agreement can be reached within a period of 18 months, the amounts paid will be fully refunded to the tenant.

  • The contract is cancelled by agreement between the two parties and all amounts already received by the lessor are reimbursed to the tenant.
  • Early departure

The early departure of the tenant does not result in any reimbursement, even partial, of the price of the stay.

  • No-show of the tenant

If the tenant does not show up within 24 hours of the arrival date stated in the contract:

  • the reservation becomes null and void automatically;
  • the payments remain acquired by the lessor who reserves the right to claim the balance from the tenant;
  • the lessor can dispose of his property.


ARTICLE 6 : RESPONSIBILITIES – INSURANCE

  1. Fire insurance

The tenant must be covered by Fire Insurance (holiday) for any damage that he may cause to the building and the rented furniture.

The tenant declares, after having checked, to be covered for such risks by his personal fire insurance (holiday insurance).

In the event of a breach, the tenant undertakes to take out a contract covering this risk, at the latest on the day of entry into the rented property(ies).

  1. Family Civil Liability Insurance (private life)

The tenant declares that he is covered by Family Civil Liability insurance (private life).


In the event of a breach, the tenant undertakes to take out a contract covering this risk, at the latest on the day of entry into the rented property(ies).

ARTICLE 7 : DOMESTIC ANIMALS

Pets are not allowed. In case of non-compliance with this rule, the lessor has the right to refuse the tenant entry into his establishment. The refusal can in no case be considered as a modification or breach of contract at the initiative of the lessor, so that in the event of the tenant leaving, no refund can be considered.

ARTICLE 8 : USE AND OCCUPANCY OF PREMISES

The tenant agrees to behave in a manner that is respectful of the inhabitants and the environment in general (fauna, flora, various equipment, etc.). He uses the rented property in accordance with its intended purpose and as a prudent and responsible person. The tenant must return the property in the condition in which he received it. He is liable for any loss or damage to the lessor.

Indeed, our room has been decorated and prepared with care to allow each guest to feel good. We invite you to take care of this space in which you will stay. Other visitors will succeed you and appreciate the place as you did.

A television is at your disposal, the sound must be moderate from 10 p.m. You can also access the Wifi for free.

If you are staying for several days and would like to change the bath linen, please let us know.

Anything soiled or damaged on purpose will be subject to financial compensation by you. Any theft or damage will be charged to you. The customer agrees to return the room in perfect condition at the end of the stay and to declare, and assume financial responsibility for, any possible damage for which he may be responsible.

The garden, the terrace and the outdoor facilities (furniture, etc.) are at your disposal. The flower beds or shrubs as well as flower pots adorn the garden, we ask you to take all precautions so as not to damage them.

Our guest room is non-smoking . An ashtray is available outside.

A smoke detector, a fire blanket and a fire extinguisher are present in the room.

ARTICLE 9 : BREAKFAST, MEAL AND THE 'LOVE PACK' OPTION

The reservation of our guest room includes breakfast. This must be ordered via the form that will be given to you on the day of your arrival.

Apart from breakfast (included in the price), we do not provide meals. There are many restaurants and pizzerias in the area. You can also have it delivered. A crockery and cutlery service is at your disposal as well as a microwave.

The Love Pack is an additional option that is not included in the room rental price. It requires a supplement of €60 to benefit from it (see details on the website).


ARTICLE 10 : COMPLAINTS

Any complaint must be sent to the lessor by registered letter or email within 8 days after the end of the stay. Supporting documents must be attached.

In the absence of an agreement between the parties, only the courts of the judicial district of the place where the accommodation is located shall have jurisdiction.


ARTICLE 10 bis : MEDIATION OF THE FEDERATION OF GITES AND GUEST ROOMS OF WALLONIA

In the absence of an agreement between the parties, they will submit their grievances to the secretariat of the Federation of Gîtes and Guest Houses of Wallonia, which will attempt to propose an amicable solution.

In the absence of an agreement between the parties, only the courts of the judicial district of the place where the accommodation is located are competent and they will apply Belgian law.

This clause only applies to establishments that are members of the Fédération des Gîtes et Chambres d'hôtes de Wallonie and have paid their contributions.


ARTICLE 11 : CONTROL OF TRAVELERS

The lessor is entitled to check and record the identity of all occupants of the accommodation in accordance with the 2007 law. The tenant must present a valid identity document (identity card or passport). To be checked with the CGT


ARTICLE 12 : ECOLOGY

We are sensitive to the preservation of our planet and wish to contribute to the protection of the environment by minimizing the footprint of the operation of our guest room. Thank you for taking care of this too.

ARTICLE 13 : ACCEPTANCE OF THE GENERAL CONDITIONS

Unless expressly stipulated otherwise, the tenant is deemed to have read the said conditions and to have accepted all of their clauses at the latest when booking online, when paying the deposit and/or the balance for the stay, or when taking possession of the establishment.


We wish you a pleasant stay, do not hesitate to contact us if you would like additional information to these regulations.

STANDARD TERMS AND CONDITIONS APPLYING TO ONLINE SALES VIA RMT - - 


1. Subject

These standard terms and conditions apply to all online reservations made with our establishment - [NOM de l'ENTREPRISE] using the Regional Marketing Tool (RMT). Customers acknowledge that they are aware of and agree to these standard terms and conditions. Reservations are only possible if customers indicate their agreement with them. Customers may save and print off these standard terms and conditions.

2. Offers

All our advertisements, web pages and offers are drawn up in good faith on the basis of available information. Maps, photos and illustrations are shown for information purposes and are not contractually binding. They may be subject to alteration before a reservation is finalised. Customers authorise us to correct any obvious material errors in the information provided to them by us.

3. Pricing

The prices shown at the time of a reservation form the total price of the service that is sold, including taxes, charges and other sundry costs. Where there are supplements, they are clearly indicated before the service is reserved.

Customers authorise us to correct any obvious pricing errors.

4. Reservations

Customers choose the services presented in the regional marketing tool. They acknowledge being aware of the nature, purpose and reservation procedures for the services available in the regional marketing tool and having requested and obtained the requisite and/or additional information to make their reservations in full knowledge of the facts. Customers bear sole responsibility for their choice of services and for the fitness thereof for their purposes, such that we bear no liability in that regard. Reservations are deemed accepted by customers upon completion of the reservation process.

5. Reservation process

Reservations made by customers are made using the virtual reservation form that is accessible online in the reservation tool. Reservations are deemed made upon receipt of the reservation form. Customers undertake to fill in all the information needed for a reservation prior to making the reservation. Customers attest to the veracity and accuracy of the information they provide. Once the final choice of services to be reserved has been made, the reservation procedure comprises the following steps up to validation: input of bank card details where a deposit or down payment is required, reading and acceptance of the standard terms and conditions of sale relating to the service(s) rendered and, finally, validation of the reservation by the customer.

6. Acknowledgement of receipt of the reservation

The reservation tool acknowledges receipt of the customer's reservation and confirms it by immediately sending an e-mail. The e-mail confirmation of the reservation summarises the contractual offer, the reserved services, the prices, the terms and conditions of sale relating to the selected tariff and accepted by the customer, the date of the reservation made and the address of the establishment where the customer can make any complaints.

7. Right of cancellation

It is pointed out that, under section VI.53 of Belgium's Economic Law Code, if the contract provides for a specific date or period of performance, the customer has no right to cancel in the case of a reservation:
• of accommodation other than for residential purposes (such as holiday accommodation),
• of transport,
• of care hire,
• of meals services and services linked to leisure activities.

8. Data protection

We collect your data in accordance with the General Data Protection Regulation (2016/679) (""GDPR"").

The personal data that you provide is necessary for processing your reservation and is essential for management and provision of the services (section 6(1)(b) of the aforementioned regulation). To these ends, your data may thus be passed on to our partners, particularly those for which Elloha.com manages the reservation tool, online payment service providers, service providers established in third countries. In particular, when making online payments, the customer's banking details will need to be sent by the payment service provider to the establishment's bank for the purpose of performing the reservation contract. We only make use of partners guaranteeing a level of protection complying with the principles laid down in the GDPR.

With your consent, your data may also be used by us to send you our promotional or commercial offers by e-mail or post.

We retain your data for three years after the last contact (e-mail, reservation, etc.).

As a person whose data is collected, you have a right to access, rectify, erase your data as well as a right to oppose the collection of your data. These rights can be exercised by sending us an e-mail stating your full name and address and the matter on which you are writing.

Your complaints regarding the collection and processing of your personal data may be sent to the relevant regulatory authority.